First of all, AWESOME SAUCE that you’re a guy working in cosmetics. I feel like that right there says that you’re Target isn’t completely a lost cause.
#2: I agree with you on the fact that some parents just let their kids run rampaged acting like ignorance pieces of shit.
#3: I could never have the patience or the willpower to ever do cosmetics, so I gotta give you props for hanging in there.
It’s guests like these that I wish would get hit by a car.
I worked GS tonight and a woman came over to return a comforter. Except she came from the direction of the sales floor, she didn’t bring it in a bag the way people usually do with returned items, and she didn’t have the receipt or card. She wanted cash but took a gift card when I used her ID. Naturally I was suspicious so I told the security guard… who then proceeded to tell me I shouldn’t have returned it because I needed “proof of purchase.” And I was like, “no, we do no receipt returnsall the time.” He’s like, “Really, so you just return it without any proof of purchase?” And I was like, “Yeah. It’s the ‘Vibe’” And he didn’t believe me until he went to the GSTL and was like “Can you return something without a receipt or card? Just on your ID?” And the GSTL goes “Yeah! A no receipt return!” So yeah. It was lovely… we got scammed, I didn’t want to call my GSTL over and clearly act suspicious of her, and the security guard apparently never knew about ID returns?
TBR: That’s seriously something that has happened to our sister store before. Usually I’m good at putting two and two together and our AP guy is pretty much lurking in the shadows watching. I’m surprised that your AP guy didn’t know about this, since they’re supposed to know all about these things. Yikes, hopefully as for this person next time they’ll get arrested if they try another stunt lol
Parenting at its finest. Honestly, I love how parents are too lazy to go get it. What if the child got kidnapped or something crazy like an injury.
Oh my gosh, people amaze me over the dumbest things. If he bought from a different Target why couldn’t he go back to the store he purchased it from lol. Seemed like he liked it if he ate half of the container lol.
I have no idea, but Jesse McCartney had a new album come out this week and I liked that word so oh well!
Well this work week is perhaps one of the most interesting considering I have three opening GSA shifts tacked with three cashiering shifts, with two service desk shifts. Tonight was a service desk day and I literally had nothing too far from the ordinary happen. I will say that I will most likely be dead after this week with all this working and little degrading pay I’m getting.
The most interesting case was a guest on the phone calling to complain about our sister store in our town. She said something about how she did a return without a receipt and she just wanted to exchange it for the same thing in a different size and they made her pay an extra three dollars on the item. She literally called to ask what I would have done and of course I would’ve done my usual going against the policy to make it right for the person and even for even type of thing.
There’s also Teeny Bop who has her first solo service desk shift next Sunday and I intentionally had someone take the shift so I didn’t have to fix her damn messes. But to be helpful I spent maybe three hours writing a cheat sheet using the simplest basic English with pictures too so even she could understand it in case she can’t read. Emma was the GSA so it wasn’t like she was mad or something, just a bit stressed with the shortage of cashiers and whatnot.
I also saw the most trashy display of a family come in and make a huge scene swearing and being obnoxious in front of their kids. This raises the question, how are some people parents if they act like this and carry on about something stupid like a dollar item.
Then there’s the talk of me becoming the next GSA, I mean hell I know all the workcenters well enough to do it. I mean I know more than the new GSTL who constantly thinks I know nothing. I don’t know, what do you guys think? Maybe? I mean, I have the personality.
Question: What’s one of the most annoying pet peeves you have about a guest?
How in the world is that supposed to be productive? Target employees have to literally stay an hour or so after to get shit done and fixed from the guest damage. This seriously is just another way Target screws team members over.
Oh my goodness!!!! That’s great news Operat…I mean GSA pal! I really hope the best of luck for you as you take a new direction into your Target experience. Definitely let us know how things go and if we can be of any help! I have to say that I still got some GSA tricks up my sleeves. But still congratulations!!!